FAQ'S

What is your refund policy?

You will be provided a full refund when you cancel your reservation at least 48 hours prior to its check-in time.  The exception to this is One-Day Fly Aways which are non-refundable.  You will receive a full refund or reschedule option in the event your activity is cancelled for any reason including weather or mechanical issues. 

What are your hours of operations?

We are available daily from 8am to 7 pm HST.  You may reach us at (808) 638-3230 or via email at info@hiaac.com

How and When do I receive my tickets?

Our concierge will email you your final tickets and information within 24-48 hours of your booking. Please print these tickets and bring them with you to your event.  If you do not have access to a printer, we can email or fax a copy of your ticket to the vendor on your behalf.